Terms of Service.

These are the terms you agree to by using Synthos. They are written to be read. Where something is a real limit on what we promise, it is stated as one rather than buried.

The short version

You own what you put in and what comes out. We bill for verified work. Agents draft and analyse; a person at your firm approves anything that leaves it, and you are responsible for that decision. We are a software vendor, not your adviser and not a regulated intermediary.

1. Who these terms are between

Synthos, operated by John Hrzic (“we”, “us”), and the individual or entity using the service (“you”). If you accept these terms on behalf of a firm, you confirm you are authorised to bind it.

2. The service

Synthos is a multi-agent operating system. It runs workflows in which software agents read, extract, analyse and draft, and in which a human approves any action that reaches someone outside your organisation.

The approval requirement is structural, not optional. A workflow in which an outward-acting step could be reached without a human approval will not run. That is a property of the system, and it is also a limit on what you can configure.

3. Your account

Keep your credentials secure and tell us promptly if you believe they are compromised.
You are responsible for what people you invite into your workspaces do there.
One person, one login. Do not share accounts.

4. Your content

You own the material you upload and the output produced for you. We claim no ownership of either.

You grant us only the licence needed to run the service — to store your content, transmit it to the model providers required to process it, and display it back to you. Nothing wider. We do not train models on it and neither do our providers.

You are responsible for having the right to upload what you upload. If it contains personal data about other people, you are the controller of that data and we act on your instructions. See the Privacy Policy.

5. Acceptable use

You agree not to use Synthos to:

Break the law, or help anyone else break it.
Send unsolicited bulk messages, or outreach that does not comply with CAN-SPAM, GDPR, or the equivalent rules where your recipients are.
Upload material you have no right to, or that infringes someone else's rights.
Attempt to reach another customer's workspace, probe the isolation boundary, or circumvent the approval gate.
Resell access to the platform without a written agreement.

We may suspend an account that does these things. Where the issue is not serious, we will tell you first.

6. Agents can be wrong

Synthos routes work through language models. Models make errors — they misread documents, miss things, and occasionally state something confidently that is not true. This is a property of the technology, not a defect we expect to eliminate.

The platform is built on that assumption: a Verifier re-rates findings, guardrails are deterministic rather than model-judged, and a person approves anything that leaves your firm. Those controls reduce the risk. They do not remove it.

Output is a working input for a qualified person, and you should treat it that way. Do not rely on it without review, particularly where the consequence of an error is material.

7. The Verified Guarantee — what it does and does not cover

We bill for work the system can prove happened and that passed verification against the spec it was commissioned under. If it cannot be proven, you are not charged for it.

Be clear about what this is

Verification confirms that a deliverable matches the specification it was produced against, and that the actions recorded actually occurred. It is not a warranty that the output is correct, complete, or suitable for your purpose — and it is not a substitute for your own review. It is a billing commitment and an audit trail, not a guarantee of judgement.

8. Fees

Subscription fees are billed in advance for the period selected. Usage above plan allowances is billed at the published rate.
Fees are non-refundable except where the Verified Guarantee applies, or where we have failed to provide the service materially.
We will give at least 30 days' notice before a price change affecting you.
Where you bring your own model keys, you pay those providers directly. We do not mark up their charges.

9. What we do not do — read this one

Synthos is software. It is not a person, a firm, or a licensed anything.

We do not give investment, legal, tax or accounting advice. Analysis produced by the platform is a working input for a qualified person, not a professional opinion.
We are not a broker-dealer, placement agent, investment adviser or finder, and we do not effect transactions in securities. Where you use Synthos in regulated activity, you remain the regulated party and the supervisory obligations are yours.
We do not decide anything on your behalf. Screens, criteria and approval thresholds are configured by you. When an agent surfaces a recommendation, a person at your firm accepts or rejects it, and that decision and its consequences are yours.

If you operate in a regulated industry, satisfying yourself that your use of Synthos complies with your obligations — including supervision, record-keeping and communications rules — is your responsibility. We will support you with the audit trail; we cannot make that judgement for you.

10. Availability

We aim for high availability and will give notice of planned maintenance where we can. We do not currently offer a contractual uptime guarantee. If you need one, ask — it is a fair thing to want and it should be negotiated rather than assumed.

11. Third-party services

Synthos routes to model providers and connects to services you authorise, including your mailbox. Those services have their own terms and their own failure modes. We are not responsible for their availability, their pricing, or their decisions.

12. Warranties and liability

The service is provided “as is”. To the extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability to you for any claim is limited to the fees you paid in the twelve months before the claim arose. Neither party is liable for indirect, incidental or consequential damages, or for lost profits or lost opportunity.

Nothing here limits liability that cannot be limited by law — including for fraud, or for death or personal injury caused by negligence.

13. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and will not disclose it except to people who need it and are bound to keep it confidential. This survives the end of the agreement.

14. Ending the agreement

You may cancel at any time, effective at the end of the current billing period.
We may terminate for material breach, giving 30 days' notice to remedy it where a remedy is possible.
On termination you can export your data for 30 days. After that it is deleted per the Privacy Policy.

15. Changes to these terms

We will give at least 30 days' notice of a material change. If you do not accept it, you may cancel before it takes effect and receive a pro-rata refund of any prepaid period.

16. Governing law

These terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of laws principles. We will try to resolve any dispute directly before either party starts proceedings.

17. Contact

hello@getsynthos.com